Help Hub

Orders

All Sales are final after 30 days of purchase. If a customer would like to return the goods within the 30 day return window, the shipping is paid for by the customer. If the product is no longer needed, returns are subject to a 15% restocking fee unless otherwise stated by a NuWatt employee.

Just get in touch with our Customer Service team by email at cs@nuwattlighting.com or by phone at (862) 801-2006. They'll help you kick off the return process. Don't forget to check out our Return Policy for all the details.

Sorry to hear you're experiencing problems with your order. We're here to help you get it sorted out!

We apologize for shipping you the wrong item on your order.

Please return the incorrect item after speaking with our helpful Customer Service Team by email at cs@nuwattlighting.com or by phone at (862) 801-2006

Once your returned item is received and inspected, we will send you the replacement item.

Refer to our Return Policy for complete details.

No worries! If you bought a NuWatt product somewhere other than our website—like Amazon, Home Depot, etc.—and have questions about your order, we're here to help.

If you ordered on Amazon: Please contact Amazon Customer Service at 888-280-4331.

If you ordered on our website, or other online marketplaces: Reach out to our Customer Service Team, and they'll gladly review your order and answer any questions you have.

email cs@nuwattlighting.com or by phone at (862) 801-2006

  • If you ordered a NuWatt product on Amazon:
    Please contact Amazon Customer Service at 888-280-4331.
  • If you ordered on our website, or other online marketplaces:
    Reach out to our Customer Service Team by email cs@nuwattlighting.com or by phone at (862) 801-2006

    Feel free to get in touch—we're here to make sure your order gets to the right place!

Great news! We offer bulk buying options for customers who qualify. To learn more read our article about NuWatt Large Quantity Order Discounts

Or contact us directly.

We're here to help you adjust your order.

Contact our Customer Service Team to cancel your current order:
cs@nuwattlighting.com or by phone at (862) 801-2006

Then, you can reorder the product(s) you want.

Have your order number handy so our team can assist you promptly.

Returns

Here's what you need to know:

RETURN OF DEFECTIVE PRODUCT
After obtaining a return authorization number (RMA), product should be shipped freight pre-paid to the address provided with your RMA. Failure to follow this procedure shall void this warranty. NUWATT reserves the right to (i) examine all failed LED fixtures to determine the cause of failure and patterns of usage and (ii) be the sole judge as to whether an LED fixture is defective and covered under warranty.

RETURN POLICY
All Sales are final after 30 days of purchase. If a customer would like to return the goods within the 30 day return window, the shipping is paid for by the customer. If the product is no longer needed, returns are subject to a 15% restocking fee unless otherwise stated by a NuWatt employee.

Feel free to reach out to our Customer Service Team either by email at cs@nuwattlighting.com or by phone at (862) 801-2006—we're here to help!

Once your return is approved, we'll process your refund and apply the credit to your credit card or original method of payment. This usually takes about 3-5 business days.

If you've already been approved but don't see the refund on your statement yet, keep in mind that banks and credit card companies often take some time before the refund officially posts to your account. It might help to contact your financial institution or credit card company to check if there's a delay on their end.

Warranty

For detailed information, please visit our policy page.

Need to activate your warranty or make a service claim?

Visit our Warranty Registration Page

Get in touch with us:

  • Email: cs@nuwattlighting.com
  • Phone: (862) 801-2006

Feel free to reach out—we're ready to assist you with any warranty activation or service claims!

Shipping

Yes! GET FREE SHIPPING ON ALL ORDERS

If you ordered a NuWatt product on Amazon:

  • Please contact Amazon Customer Service at 888-280-4331.

If you ordered on our website:

  • You should have received a tracking email with all the details about your shipment.
  • Need further assistance? Please reach out to our Customer Service team either by email at cs@nuwattlighting.com or by phone at (862) 801-2006

No we do not ship internationally.